Contact
Talk to Julie, not a call centre
Messages come straight to us. We usually reply within a couple of hours, and always the same day.
Happy to help with
Dates & availability
Including stays longer than the online maximum.
Early check-in / late check-out
We approve these ourselves when we can.
Monthly & weekly rates
Tell us your dates and we'll send the real number.
Accessibility
Elevator, step-free access, clearances — ask us anything.
Pittsburgh recommendations
We'll build a short list around why you're here.
Full FAQ
Everything guests ask us
Tap a question to open it. Anything not answered here, just send us a message above.
Staying here
How does check-in work?+
Self check-in. We send your door code, parking instructions and building details before arrival. Check-in is from 3:00 PM and check-out is by 11:00 AM.
Can I check in early or check out late?+
Usually, when the calendar allows. One extra hour is $35 and two hours is $50, at either end. Just ask before your stay.
How many people can stay?+
Up to four. There's a King bed in the bedroom and a Queen sleeper sofa in the living room, with linens in the console beside it.
Do you allow pets?+
Service animals only at this time.
Is smoking or vaping allowed?+
No. The home is non-smoking and no vaping is permitted anywhere in the unit or building.
Can I have visitors?+
Let us know first. We're happy to approve visitors, we just need to be notified and give permission in advance.
Is it good for working remotely?+
Yes — there's a dedicated workspace in the bedroom, fast wifi and a quiet, room-darkened bedroom. Longer stays are welcome.
Booking & policies
Is parking included?+
Yes. Free parking on the premises, plus free street parking, and a disabled parking spot with step-free access to the condo.
Do you offer discounts for longer stays?+
Yes. Weekly and monthly rates are applied automatically in your quote, and housekeeping can be added during longer stays for an extra cost.
Is the building accessible?+
There's an elevator, a secure lobby, step-free access from the parking lot, wide doorways and clearance to the bed, shower and toilet.
What's the cancellation policy?+
It depends on the rate for your dates. The exact terms are shown in plain English with your quote before you enter a card, and again on your confirmation.
How do I change or cancel?+
Use your reference code and the email you booked with on the manage-booking page, or email us and we'll handle it.
Book direct
Same home. Same hosts. Less to pay.
Every listing site takes a cut from you at checkout. Booking on this page sends your reservation straight into our calendar with the same instant confirmation, the same secure card payment and the same written cancellation terms — minus the middleman.
No platform fee
Booking here skips the 14–16% service fee the big sites add at checkout.
You talk to Julie
Messages come straight to the hosts — no support queue, no scripted replies.
First pick of dates
Our calendar is the source of truth, so you see openings before anyone else.
Flexible extras
Early check-in, late check-out and mid-stay housekeeping we can actually approve.